Refund and Cancellation Policy

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase of Services you make through our Platform unless specifically stated otherwise on our service sale pages or readers offer advertisements. The policy with regard to processing of refund shall be in accordance with the clauses as set forth:

  1. PROCESSING OF REFUND
    2.

    If a User cancels their consultation any time prior to the scheduled date, they shall be eligible to receive a refund of the payment made by them towards the consultation. They shall be eligible for this refund only if the cancellation is made before the scheduled date of consultation.

    The User shall not be eligible for any refund if they do not attend a scheduled consultation appointment or avail services under a package on the scheduled date and have not cancelled the booking any time prior to the scheduled date.

    The Refund will be initiated to the same account/card used by the User to make the payment towards consultation and will take 5 (five) to 15 (fifteen) working days for the claim to be settled.

  2. CANCELLATION BY THE COMPANY
    3.

    The Company will initiate any refunds due pursuant to the present Refund and Cancellation Policy. The Company at its sole discretion may cancel any order(s):

    1. if it suspects a User has undertaken a fraudulent transaction, or
    2. if it suspects a User has undertaken a transaction which is not in accordance with the Terms of Use, or
    3. in case of unavailability of a service, or
    4. for any reason outside the control of the Company including causes related to inefficiency of the hospitals or doctors in delivering the Services.
    5. if the Company does not want to do business with the User.
    6. If the amount paid by the User is incorrect regardless of whether because of an error in a price posted on the platform or otherwise communicated to the User. This will apply regardless of whether the issue arises as a result of human error or a transactional malfunction of the platform.

    Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of a service as reflected on the Platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company by the doctors, hospitals, clinics or wellness centres and in such an event you shall be notified as soon as such error comes to the notice of the Company . In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards availing of such services.

    We maintain a negative list of all fraudulent transactions and non-complying Members, and reserve the right to deny access to such Users at any time or cancel any orders placed by them in future.